Client Care
FAQ
Answers to the questions we are asked most often.
How long does shipping take?
Essentials are made to order and ship in 5–10 business days. Atelier and Studio are made in extremely limited quantity and ship when ready — you will receive a note with the expected date.
What is your return policy?
Essentials may be returned within 30 days, unworn with tags. Atelier and Studio are final sale due to rare materials and tiny runs. See Shipping & Returns and Start a Return.
How do I find my size?
See the Size Guide — measurements are taken directly on the body in centimetres. If you are between sizes, write to Client Care with your measurements and the piece you are considering.
Do you offer repairs?
Every piece is eligible for lifetime repair. Contact Client Care and we will arrange collection.
Where are pieces made?
Small workshops of fewer than twenty people, on long tables in natural light.
How do I care for wool, silk and pashmina?
Care instructions are included with every piece. As a rule: cool hand wash or dry clean sparingly, reshape while damp, store folded — never hung for knitwear.